|
1) Is there a delivery charge?
2) Where do you deliver to?
3) Can I pick the unit up?
4) What if it rains or is too windy?
5) Where can the moonwalk be set up?
6) Can you set up indoors?
7) What kind of power do we need?
8) How far in advance should I reserve the equipment?
9) How can I reserve one?
10) What time do you deliver and pick-up the moonwalk?
11) How long does it take to set up?
12) Do you deliver on holidays?
13) Can I keep the jumper overnight?
14) Are moonwalks/bounce houses safe?
15) What are my responsibilities?
16) How do I know that you'll show up?
1) Is there a delivery charge?
Delivery within a 16 mile radius of Alice, Texas is FREE!
Back to Top
2) Where do you deliver to?
Anywhere in the Coastal Bend Region. All deliveries outside the 16 mile radius of Alice, Tx will incur a delivery fee. Please call for current delivery rates.
Back to Top
3) Can I pick the unit up?
Sorry, for the safety of the riders, our staff will deliver and set up each unit.
Back to Top
4) What if it rains or is too windy?
Even though most jumpers have roofs they are NOT watertight. If it's raining, even lightly, the jumper becomes extremely slippery and increases the risk of accidents. We do NOT deliver or setup in the rain or high winds due to safety issues. We will call you the day prior to your delivery to discuss rain or wind concerns. There is no charge to you for a cancelled reservation due to the weather. Your refund will be returned. However, if you choose to accept delivery and the weather conditions change during the course of the rental (it rains or winds exceed 15mph), THERE ARE NO REFUNDS!
Back to Top
5) Where can the moonwalk be set up?
The moonwalk / bounce unit can be set up on any level area whether it is grass, cement or asphalt. The unit will be placed on a tarp for added protection and secured down by our staff for safety. We will NOT set up on caliche, rock, gravel or muddy surfaces.
Back to Top
6) Can you set up indoors?
Usually NOT. Unless it is a gymnasium or a hall with AT LEAST a 20 foot ceiling, our units can not be set up indoors.
Back to Top
7) What kind of power do we need?
The unit should be on a dedicated 110V outlet. The outlet must be located within 100 feet of the unit.
Back to Top
8) How far in advance should I reserve the equipment?
We are always taking reservations for equipment. We suggest 2-6 weeks before your scheduled party date for our popular licensed Disney, Nickelodeon, Pixar character jumpers and water slides. However, we are always happy to try to accommodate last minute bookings if the units are available. Needless to say, the earlier you make a reservation, the better selection of bouncers you have.
Back to Top
9) How can I reserve one?
Call us at (361) 562-3426 and we can schedule your reservation right over the telephone. We are available Monday thru Friday from 8:30am until 7:00pm. Saturday and Sunday we are available from 8:30am until 2:00pm. If you get our voice mail please leave your name and number and be assured that we WILL return your telephone call promptly. If you have additional questions you may also email us at info@adventure-moonwalks.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we’ll be glad to answer any questions you may have.
Back to Top
10) What time do you deliver and pick-up the moonwalk?
The day prior to your event we call to confirm the order details, discuss the weather forecast (see inclement weather policy #4 above) and we inform you of the times we will delivery your unit and pick it up based on our schedule. If we do not get a hold of you the day prior because you failed to answer the phone, listen to your messages, changed your phone number, disconnected your phone or any other reason we will assume you no longer want the unit and it becomes available for rent and we will not deliver the unit to you. Nevertheless, we deliver between the hours of 8:00am - 12:00pm and begin picking up our units in the order we delivered starting at 6:00pm - 10:00pm. If your event is at a park or other location which has time limitations associated with the use of the facility inform us so we can make every effort to accomodate your events timeline.
Back to Top
11) How long does it take to set up?
Set up usually takes approximately 15-20 minutes if you are organized and ready! Please have your payment ready with the correct change and the set-up area free and clear of all debris to include pet waste. In addition, ensure the path way to the area is cleared for easy access of the hand truck (large dolly) and the inflatable amusement ride. This will assure a timely delivery for all customers!
Back to Top
12) Do you deliver on holidays?
Yes – we work 363 days a year. The only days we do NOT deliver is Christmas Eve and Christmas Day. This special time is reserved especially for our families!
Back to Top
13) Can I keep the jumper overnight?
Yes. The jumper must be set up in a backyard or area that is fenced and locked up. There will be an additional charge for this service. Adventure Moonwalks and Party Rentals, LLC reserves the right to deny any event of this service. We also reserve the right to cancel at any time if we have reason to believe that our property is at risk of injury, theft or due to weather changes (rain, wind, etc).
Back to Top
14) Are moonwalks/bounce houses safe?
Yes! Our units are constructed of industry standard vinyls, fire retardant, and include an inflated safety ramp/step as well as a 6’ x 12’ gym mat at the entrance and exits of each amusement ride. In addition, all of our rides are inspected by the state for your safety. There should be no problems as long as you adhere to the safety and operating instructions provided by us at the time of delivery.
Back to Top
15) What are my responsibilities?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times when the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are also responsible for keeping the unit clean, secure, and safe from damage.
Back to Top
16) How do I know that you'll show up?
Adventure Moonwalks may be a new inflatable amusement ride company but we are committed to making kids and parents happy. We are a reputable company that takes pride in customer satisfaction and we are dedicated to being the industry leader in our service area of party rentals! Unlike other companies working on a part-time basis, this is our ONLY full time business and source of income to support our own families.
Therefore, our reputation depends on YOUR satisfaction. We are committed to making your party a success! We have a state of the art reservation system so there is no way for us to “lose” your order! We will deliver on time a CLEAN servicable unit and friendly customer service. We look forward to servicing your party needs now and in the future. Adventure Moonwalks wants to be your ONLY party rental company and is committed to excellence!
Back to Top
|
